Australian Unity Health Insurance Review

Published: June 28, 2017

Whether you’re purchasing a health insurance fund for the first time or are already an Australian Unity member, it pays to compare and review policies to ensure you’re getting value for money.


With a track-record of more than 175 years, this health insurer continues to benefit Australians by offering accessible healthcare and financial products. Their various hospital Packages provide you with the opportunity to choose affordable health care whether you’re single, newly married or have a family.

Combined packages

  • Basic Saver
  • Smart Start
  • Smart Essentials

Hospital only

  • Basic
  • Mid
  • Gold

Extras only

  • Basic
  • Bronze
  • Gold

However, before simply relying on an Australian Unity Health Insurance quote, it pays to shop around and compare quotes from companies offering similar products.

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In this article, we’ll explore what Australian Unity has to offer and whether or not they’re able to provide you with the cover you need.

About Australian Unity

Australian Unity Insurance is a national healthcare, financial services provider and retirement living organisation. Operating as the sixth largest health fund in Australia.

In addition, this Australian health insurer operates four dental clinics. Other health allied services, of which Remedy Healthcare is one, are also included. Remedy Healthcare is a preventative health business that offers health coaching, chronic disease management programmes and in-home rehabilitation services for members and customers recovering from injury or surgery.

Australian Unity Health Insurance review

Australian Unity offers you a variety of options ranging from basic to comprehensive cover. The right option for you depends on your specific needs and circumstances. You have a choice between three types of health cover:

  1. Combined packages (Hospital + Extras).
  2. Hospital Cover only.
  3. Extras Cover Only.

Combined packages (Hospital + Extras)

Combined Package options Benefits
Basic Saver
  • $79.80 average monthly premium with an excess of $500 for a single in VIC.
  • You can get $1,100 back per year on a variety of everyday extras, including hospital cover for accidents and specified procedures.
  • 100% of the minimum cost for government-approved surgically implanted items for selected procedures and accidents.
  • Access to No Gap Dental network.
  • Full cover for accommodation and theatre fees, day surgery and procedures, emergency ambulance transportation, joint reconstructions and investigations, & hospital care at home.
  • Pregnancy and heart-related services are NOT covered.
Basic Saver Hospital Cover
  • $500 excess.
  • Cover is the same as for Basic Saver, but with added restricted rehabilitation and psychiatric hospitalisation.
  • Also includes appendix, tonsil, adenoid and wisdom teeth removal.
Basic Saver- Extras
  • Singles and families can get up to $1,400 back per year.
  • There is a $1,100 yearly limit.
  • All major and preventative dental including root canal, gum disease treatments and surgical extractions are covered.
  • Weight loss, doctor health checks, major Dental, Chiropractic and osteopathy, natural therapies, dietetics and podiatry, are also included.
Smart Start
  • $100 excess. Singles pay an excess for the first overnight hospital admission; couples for the first two annual hospital admissions.
  • Singles receive up to $1,300 back annually; couples up to $2,600 per year.
  • Smart Start is NOT suitable for families.
  • You can be treated as a private patient in a public hospital.
Smart Essentials
  • $142.95 average monthly premium.
  • You can claim up to $2,150 on extras per person annually.

Hospital Cover

Hospital Cover options Description
Basic Hospital
  • $73.45 average monthly premium.
  • You can claim up to $1,100 on extras per person per year.
  • Includes general dental, physio, remedial massage, acupuncture, and joint reconstructions.
Basic + Hospital
  • $94.70 average monthly premium.
  • Pregnancy and fertility treatments are NOT included.
Mid Hospital
  • $106.45 average monthly premium.
  • $500 excess. No excess if your kids need to visit the hospital.
  • For when you want more than just the basic hospital cover.
  • Covered for accommodation and theatre fees in over 500 private hospitals, including rehabilitation services and day surgery procedures.
Gold Hospital
  • $157.60 average monthly premium.
  • An excess of between $250 and $500.
  • You can claim up to $6,730 on extras per person per year.
  • All essential treatments are included.
  • Pregnancy and infertility treatments are NOT covered.

Extras cover only

Extras Only options Description
Basic Extras
  • $19.55 average monthly premium.
  • You can claim up to $950 on extras per person, per year.
  • Includes general dental and complex dental: Root canal, gum disease treatment and surgical extractions.
  • Receive cover for optical, remedial massages and acupuncture.
Bronze Extras
  • $27.10 average monthly premium.
  • Claim up to $1,200 on extras per person, per year.
  • Includes general dental and complex and major dental: Root canal, surgical extractions, crowns and bridges.
  • Receive cover for optical, remedial massages and acupuncture.
Gold Extras
  • $52.55 average monthly premium.
  • You can claim up to $6,730 on extras per person, per year.
  • Includes general dental and major dental: Crowns, bridges, dentures, and orthodontics.
  • Receive cover for optical, remedial massages and natural therapies.

Exclusions – What is not covered?

When reviewing Australian Unity’s health cover options, there are some aspects that require careful consideration.

  • Hospital benefits are not payable for private hospital emergency department fees.
  • Experimental and high-cost Pharmaceutical Benefits Scheme (PBS) drugs are excluded.
  • If you are ill or injured before taking out a health policy, you are considered to have a pre-existing medical condition. Meaning, you’ll have to serve a waiting period of 12 months before receiving cover for any treatments associated with such an illness or injury.
  • Australian Unity will exclude health cover when you go overseas.
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Frequently asked questions and answers

Whether Australian Unity is a good health fund or not, depends on your specific needs. They offer a wide variety of options while taking into account that your lifestyle and financial situation might change in future. To determine if they’re a good health fund for you, you must compare them to other health insurance companies.

Australian Unity Health Insurance waiting periods starts as soon as your policy commences and ends 12 months after that. Waiting periods are applied to pre-existing medical conditions, as well as when you upgrade to a higher level of cover. However, if you transfer within 30 days of leaving your previous health fund, you will not be required to reserve those waiting periods.

  1. Choose the type of treatment you need to claim for.
  2. Decide which of the following options best suit you:
  • On-the-spot-claim: Simply swipe your Australian Unity card where you are.
  • Online application via their mobile claiming app.
  • On the phone: Call them on 1800 807 144 Monday to Friday, 8h30 to 17h00.
  • Using mail, email or fax: You would need to complete a health cover claim form, attach your receipts to the form and send these to Australian Unity on the address that is on your claim form.

Yes, Australian Unity does offer ambulance cover with their hospital and combined health insurance plans. This can be purchased separately from $39.10 a year. However, stand-alone cover for ambulances is not covered.

Under the No Gap Dental Service, you are offered the following preventative dental services:

  • Initial examination.
  • Scale and clean.
  • X-ray and topical fluoride treatment.
  • Custom mouthguards that can be used during contact sports.

A minimum of 15% of any dental treatment fees is guaranteed when you use any of the 1000 dentists.

Yes, all Australian Unity Health members have access to the Wellplan Rewards Program, which gives you access to generous discounts. As a member, you’ll receive discounts on gym memberships, fitness equipment and apparel, eyewear, accommodation and entertainment. To gain access, you need to register or login to their Online Members Service.

Every health insurance company has pros and cons. Before purchasing a health insurance policy, compare the various healthcare options available and find the one best one suited for you and your family’s needs.

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  • myOwn Health Insurance Review

    Learn more about myOwn health insurance with AIA Vitality. Get up to 10% off your premiums when under 30 years old. Hospital & Package options available.
  • HIF Health Insurance Review

    Review their Hospital and Extras options and decide whether the not-for-profit health fund is a good option for you. Request a HIF health insurance quote now.
  • Review NIB Health Insurance Policy Options

    Decide if you should switch or purchase health cover from NIB by reviewing their Hospital and Extras policies. Compare NIB quotes with other big health funds.
  • Review AHM Health Insurance Hospital and Extras

    Find out if AHM is a good choice for you and your family by reviewing the packages, Hospital and Extras policies they offer. Request an AHM quote and compare.
  • Discover HCF Health Insurance Cover Options

    Review what HCF insurance has to offer; Combined packages, Hospital & Extras, and Ambulance cover. Request an HCF health insurance quote & compare policies.

Thanks for reaching out!

We will review your comment and get back to you as soon as possible. If your inquiry is urgent, please use the phone number listed at the top of this page.

Talk to you soon.

Have a question? Ask a specialist.


  • Raj

    My mother, aged 80 years, is visiting Australia from September 16 to January 26, 2019. Can you tell me what insurance would be good for her?

    I’m mainly looking to cover emergencies, hospital, and ICU services. Not interested in mental, podiatry etc. She is in good health except has type 2 diabetes that is well controlled
    Thank you.

    • Specialist
      Anneke Van Aswegen

      Hi Raj,
      To ensure your mother gets suitable cover at an affordable price, please fill in the quote form above because there are a few things that the specialist will have to take into consideration, for example where in Australia she’ll be staying and if she needs any support regarding her diabetes.

  • Sam

    I have a question regarding pain therapy with a device. There is a new government legislation that says private insurers are only obliged to cover pain therapy with a device under the gold hospital plans, starting April 2019. What will be the situation for the non-gold policyholders if they are trial patients proceeding to permanent implantation or if they already have their device implanted years ago but need a revision procedure? Will those patients not be covered unless they upgrade to a gold policy? Thanks.

    • Specialist
      Anneke Van Aswegen

      Hello Sam. This is a great question!

      The Australian Government is introducing the new gold, silver, bronze and basic classification system starting 1 April 2019, as you mentioned. As per this new system, chronic pain devices and treatment will:
      – Not be a minimum requirement for Basic plans. Insurers can choose to offer this service on a restricted or unrestricted basis.
      – Not be a minimum requirement for Bronze or Silver plans, but insurers can offer this as an additional service on an unrestricted basis.
      – Be a minimum requirement on an unrestricted basis for Gold policies.

      So, if you do not have a Gold plan, it very much depends on the health fund you choose and whether they decide to include chronic pain services and devices on their more basic type policies. Please contact your insurer and request that they provide you with a break-down of what their plans will and will not cover in 2019.

      If you would like some support in comparing policies, please give the health consultants a call on 1300 786 328.

  • Jean Colmer

    Please answer. Why, when I agreed to transfer my health insurance from Australian Unity to HCF ins. on the 23rd Feb, I was informed that HCF would do all the necessary changes necessary. It is now the 29th or April, ( 10 weeks later) and having paid two months payments to both Australian Unity and two months to HCF ( plus twelve months in advance ) I am still waiting for my refund amounting to $315.13 from Australian Unity.

    I might well add that my daughter followed my instructions on the same day ( with the same company and is still waiting for her refund WHAT A SCAM.

    • Specialist
      Anneke Van Aswegen

      Hi Jean. I’m sorry to hear about your frustrations. When switching health funds it’s always a good idea to check with your new insurer whether they’ve completed all the relevant changes after you’ve provided them with your Interfund Clearance Certificate. Please give HCF and/or Australian Unity a call so they may assist you and your daughter with your refunds.

  • Fiona Patterson

    I am an AHM customer and I am wondering if AHM has any incentive type programs that cover mental health, health coaching or hospital in the home? I am assisting a friend to find a suitable health fund with the best things she may need. These are things she would like to know more about.

    • Specialist
      Anneke Van Aswegen

      Hi Fiona. Thanks for reaching out and having your friend’s back.

      Because the type and level of coverage for health insurance are so diverse, your friend might want to start her search for the right policy by requesting quotes from various health funds and comparing their premiums, services and benefits against one another. That way, she can choose a policy best suited to her unique requirements.

      AHM does provide some health improvement benefits to eligible customers, for example, stress management courses. However, it’s best to read the policy’s Standard Information Statement (which you can find on before making a decision.